About Us

The Office of the Student Ombuds is a confidential service that strives to ensure that university processes related to students operate as fairly as possible. We offer information, advice, and support on academic, discipline, interpersonal, and financial issues. “We” are an office of University and Student’ Union staff.

Ombudspersons are not advocates. We are impartial third parties in any dispute. When we advise, our goal is to find the best possible resolution within the rules of the University.

The Office of the Student Ombuds participates in the development of University regulations and reports to the University on areas where there may be systemic unfairness in regulations or practices on campus.

What kinds of issues do we advise on?
The Office of the Student Ombuds provides clients with information on University policy; referrals to appropriate departments or services; advice on what options and courses of action are open to them, and assistance in preparing documents and arguments for appeals and hearings. Some of the many types of cases we deal with are grade appeals, student and applicant discipline, academic standing (requirement to withdraw, probation, appeals, etc.), student-supervisor conflicts, breakdowns in graduate programs, conflicts between students or with professors, intellectual property issues, professional practice concerns, and residence disputes.

We help to mediate disputes and can help teach peer mediation practices. Members of the Office of the Student Ombuds often speak to departments and other groups on campus about ethical issues, resolving conflicts, student-supervisor relations, and any other topic that we deal with regularly or they request. In addition, the Office of the Student Ombuds participates in the development of University regulations and reports to the University on areas where there may be systemic unfairness in regulations or practices on campus. The Office of the Student Ombuds also promotes professional development through an annual student advisors conference.

When should you come and see us?
Ideally, you should consider coming to the Office of the Student Ombuds as soon as you identify a problem and can't readily come up with a solution. Many problems become worse over time. Something that could have been resolved by getting some simple advice or talking to the right person may become difficult or even impossible to fix when left to too late. Most importantly, see us before deadlines have passed.

Which Ombudsperson should I see?
Simply call the Office of the Student Ombuds receptionist at 780-492-4689 or email ombuds@ualberta.ca and you will be directed to the appropriate Ombudsperson for your case. 

Annual Reports